Library Quality Management System of a State University in the Philippines

Laila A. Belardo¹ and Sipronio B. Belardo^2,

¹School of Graduate Studies, University of Nueva Caceres, Naga City, Philippines

²Psychology Department, Bicol University, Legazpi City, Philippines

Cite this paper:
Laila A. Belardo and Sipronio B. Belardo. Library Quality Management System of a State University in the Philippines. American Journal of Educational Research. 2023; 11(5):265-272. doi: 10.12691/education-11-5-3

Abstract

To protect the value of records in an organization, not just records management per se must be put in place, but rather, records management that is based on a quality management system. The study assessed the level of compliance of the records management practices of the Bicol University libraries against the documentation requirements of ISO 9001 along Quality Policy, Procedures, Work Instructions, and References/Records. Using the descriptive-evaluative research design, a self-made questionnaire was distributed purposively to library and faculty personnel and randomly selected students. Frequency, weighted mean, ranking, ANOVA, Tukey Test and Pearson r were used for analysis. Findings showed a very satisfactory level of compliance along the four aspects; a significant difference in the level of compliance among libraries but not among aspects; and (3) identified personal, professional, and institutional factors affect the level of compliance. The study recommends creating documented procedures for records management and a thorough competency assessment to establish core skills and competencies of the librarians on records management. A proposed Quality Management System documentation process and online records management system served as output of this study.

Keywords:
quality management records management ISO 9001 system documentation

This work is licensed under a Creative Commons Attribution 4.0 International License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

References:

[1]	ISO 15489-1:2016(en) Information and documentation — Records management — Part 1: Concepts and principles. (2016). ISO. Retrieved June 15, 2017, from https://www.iso.org/obp/ui/#iso:std:iso:15489:-1:ed-2:v1:en.
[2]	C. Stilwell, P. Ngulube, and B. Chachage, (2022). Developing a model corporate records management system for sustainability reporting: A case of the Iringa region in 61 Tanzania. Ukzn. Retrieved March 13, 2023, from https://www.academia.edu/20966004/Developing_a_model_corporate_records_management_system_for _sustainability_reporting_A_case_of_the_Iringa_region_in_Tanzania.
[3]	Republic Act 9470: The National Archives of the Philippines Act of 2007. (2007, May 21). National Archives of the Philippines. Retrieved March 5, 2017, from http://www.nationalarchives.gov.ph/2007/05/21/republic-act-no-9470/.
[4]	Alolayan, S. (2014). An assessment of quality management system indicators for the ISO 9001:2008 certified work organisations in Kuwait olko- DORAS [PhD thesis]. Dublin City University.
[5]	Gunnlaugsdottir, J. (2012b). Information and records management. Records Management Journal, 22(3), 170-185.
[6]	Taib, C. A., Warokka, A., & Hilman, H. (2012). The library’s quality management system and quality assurance in higher education: A lesson from southeast emerging educational hub. Communications of the IBIMA, 1-11.
[7]	Margaret Pember, (2006) "Sorting out the standards: what every records and information professional should know", Records Management Journal, Vol. 16 Issue: 1, pp.21-33.
[8]	Prescription-adoption-and-promulgation-of-National-Competency-Based-Standards-for-Filipino-Librarians.pdf. (2015). Scribd. https://www.scribd.com/document/405034469/Prescription-Adoption-and-Promulgation-of-National-Competency-Based-Standards-for-Filipino-Librarians-pdf#.