Laila A. Belardo¹, Sipronio B. Belardo^2,

To protect the value of records in an organization, not just records management per se must be put in place, but rather, records management that is based on a quality management system. The study assessed the level of compliance of the records management practices of the Bicol University libraries against the documentation requirements of ISO 9001 along Quality Policy, Procedures, Work Instructions, and References/Records. Using the descriptive-evaluative research design, a self-made questionnaire was distributed purposively to library and faculty personnel and randomly selected students. Frequency, weighted mean, ranking, ANOVA, Tukey Test and Pearson r were used for analysis. Findings showed a very satisfactory level of compliance along the four aspects; a significant difference in the level of compliance among libraries but not among aspects; and (3) identified personal, professional, and institutional factors affect the level of compliance. The study recommends creating documented procedures for records management and a thorough competency assessment to establish core skills and competencies of the librarians on records management. A proposed Quality Management System documentation process and online records management system served as output of this study.

quality management, records management, ISO 9001, system documentation