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ISSN (Print): 2327-6126 ISSN (Online): 2327-6150 Website: https://www.sciepub.com/journal/education Editor-in-chief: Ratko Pavlović
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American Journal of Educational Research. 2017, 5(5), 533-539
DOI: 10.12691/education-5-5-9
Open AccessLiterature Review

Students’ Satisfaction in Higher Education Literature Review

IM Salinda Weerasinghe1, , R. Lalitha1 and S. Fernando2

1Department of Business Management, Faculty of Management Studies, Rajarata University of Sri Lanka, Sri Lanka

2Department of Public Administration, Faculty of Management Studies and Commerce, University of Sri Jayewardenepura, Sri Lanka

Pub. Date: May 26, 2017
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Cite this paper:
IM Salinda Weerasinghe, R. Lalitha and S. Fernando. Students’ Satisfaction in Higher Education Literature Review. American Journal of Educational Research. 2017; 5(5):533-539. doi: 10.12691/education-5-5-9

Abstract

Students’ satisfaction can be defined as a short-term attitude resulting from an evaluation of students’ educational experience, services and facilities. Earlier it was measured by common satisfaction frameworks but later higher education specify satisfaction models were developed. The objective of this review is to render all available constructive literature about students’ satisfaction with a sound theoretical and empirical background. Data were collected from refereed journals and conference papers, and are constructively analyzed from different point of views to filter a sound background for future studies. The first section of the paper discuss students’ satisfaction, satisfaction models and frameworks used by previous researchers around the world and second section explain the empirical findings of previous studies in real world context.

Keywords:
students’ satisfaction university facilities degree program university image higher education

Creative CommonsThis work is licensed under a Creative Commons Attribution 4.0 International License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

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