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The Impact of Internet Banking at Times of Pandemic; Customer Experience, Satisfaction, Trust, Loyalty, E-service Quality and Bank’s Financial Performance; An Application on Egyptian Public Banks

by Dalia El Mosallamy and Madiha Metawie

Journal of Business and Management Sciences. 2022, 10(2), 70-79. DOI: 10.12691/jbms-10-2-3
Pub. Date: March 27, 2022Views: 4456 Downloads: 7405Like: 0

e-service quality bank trust customer experience customer satisfaction customer loyalty and financial performance

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Perceived Risk and Behavioral Determinants of Using Internet Banking in Egypt

by Amani Hussein and Mohamad Saad

Journal of Behavioural Economics, Finance, Entrepreneurship, Accounting and Transport. 2016, 4(3), 40-48. DOI: 10.12691/jbe-4-3-1
Pub. Date: September 08, 2016Views: 20266 Downloads: 17467Like: 113

internet banking security privacy self -efficacy resistance to change awareness

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