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The Impact of Internet Banking at Times of Pandemic; Customer Experience, Satisfaction, Trust, Loyalty, E-service Quality and Bank’s Financial Performance; An Application on Egyptian Public Banks

by Dalia El Mosallamy and Madiha Metawie

Journal of Business and Management Sciences. 2022, 10(2), 70-79. DOI: 10.12691/jbms-10-2-3
Pub. Date: March 27, 2022Views: 4455 Downloads: 7403Like: 0

e-service quality bank trust customer experience customer satisfaction customer loyalty and financial performance

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