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17 results for service quality.

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Customer’s Behavior on Intention to Purchase on Online Shopping in Vietnam
by Tran Anh Vu, Doan Minh Thang and Doan Thi Mai
Journal of Business and Management Sciences. 2020, 8(3), 85-88. DOI: 10.12691/jbms-8-3-2
Pub. Date: November 16, 2020Views: 5158Downloads: 6825
E-commerce technology acceptance model (TAM) information system success model information quality service quality interface design quality perceived usefulness of purchasing online perceived ease of purchasing online behavioral intention to purchase online
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Perceived Service Quality, Trust, Customer Satisfaction and Customer Loyalty in the Banking Sector of Bukavu (East of DR Congo)
by Aganze Bisimwa, Dennis Nuwagaba and Samuel Musigire
Journal of Business and Management Sciences. 2019, 7(3), 100-111. DOI: 10.12691/jbms-7-3-1
Pub. Date: August 16, 2019Views: 11591Downloads: 11985
perceived service quality trust customer satisfaction customer loyalty Bukavu
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The Influence of Service Quality on Customer Satisfaction and Loyalty of Muamalat Bank Branches Tanjung Balai
by Ahmad Rizki Harahap, Dede Ruslan and Fitrawaty
Journal of Business and Management Sciences. 2017, 5(3), 72-76. DOI: 10.12691/jbms-5-3-1
Pub. Date: August 12, 2017Views: 15703Downloads: 13681
service quality satisfaction customer loyalty
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Statistical Approach to the Link between Internal Service Quality and Employee Job Satisfaction: A Case Study
by Otabor Joseph Osahon and Obahiagbon Kingsley
American Journal of Applied Mathematics and Statistics. 2016, 4(6), 178-184. DOI: 10.12691/ajams-4-6-3
Pub. Date: December 29, 2016Views: 33820Downloads: 28292
Internal service quality Employee Job Satisfaction SERVPERF Exploratory Factor Analysis
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Effect of Service Quality and Marketing Stimuli on Customer Satisfaction: The Mediating Role of Purchasing Decisions
by Saling, Basri Modding, Baharuddin Semmaila and Achmad Gani
Journal of Business and Management Sciences. 2016, 4(4), 76-81. DOI: 10.12691/jbms-4-4-1
Pub. Date: June 20, 2016Views: 32838Downloads: 21808
Service quality stimulus marketing purchasing decisions customer satisfaction
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The Influence of Emotional Intelligence, Creativity, Work Ethic, to Service Quality of High School Library in the Minahasa Regency
by Sylvana M.D. Maukar
American Journal of Educational Research. 2015, 3(1), 67-79. DOI: 10.12691/education-3-1-13
Pub. Date: January 27, 2015Views: 28496Downloads: 25386
emotional intelligence creativity work ethic quality service high school library the minahasa regency
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Measuring Service Quality of a Higher Educational Institute towards Student Satisfaction
by Selim Ahmed and Muhammad Mehedi Masud
American Journal of Educational Research. 2014, 2(7), 447-455. DOI: 10.12691/education-2-7-3
Pub. Date: June 25, 2014Views: 50436Downloads: 41054
service quality student satisfaction education management graduate school
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Dose Online Brand Community Help Brands Increase Loyalty? -The Impact of Customer Citizenship Experience
by Yu-Bing Wang and Ching-Wei Ho
Journal of Business and Management Sciences. 2024, 12(1), 60-66. DOI: 10.12691/jbms-12-1-6
Pub. Date: March 07, 2024Views: 1482Downloads: 2165
customer citizenship experience COVID-19 pandemic service quality relationship quality information quality booking.com
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Research on the Relationship between Service Quality and Customer Loyalty for Fresh Food E-commerce in the Background of New Retail
by Zhenfang Zhang and Honghai Liang
Journal of Business and Management Sciences. 2023, 11(1), 83-89. DOI: 10.12691/jbms-11-1-6
Pub. Date: March 02, 2023Views: 3189Downloads: 3154
new retailing service quality customer satisfaction customer loyalty
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The Relationship between Tourism Service Quality, Tourist’s Satisfaction and Loyality: A Study by Using Smart PLS-SEM Approach
by Nguyen Thi Loan, Mai Anh Vu and Vu Van Tuyen
Journal of Behavioural Economics, Finance, Entrepreneurship, Accounting and Transport. 2023, 11(1), 1-7. DOI: 10.12691/jbe-11-1-1
Pub. Date: February 15, 2023Views: 3200Downloads: 4619
tourism service quality satisfaction loyalty PLS-SEM
Abstract Full Text PDF (241 KB) Full Text HTML Full Text ePUB (286 KB)
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