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How Can Climate for Innovation Lead to A Better Customer Experience? Insights from A Major Egyptian Telecommunications Company
by Rasha El Gendi and Moira Clark
Journal of Business and Management Sciences. 2025, 13(4), 102-111. DOI: 10.12691/jbms-13-4-3
Pub. Date: August 13, 2025Views: 1306Downloads: 1905
limate for innovation customer experience Egypt
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The Impact of Internet Banking at Times of Pandemic; Customer Experience, Satisfaction, Trust, Loyalty, E-service Quality and Bank’s Financial Performance; An Application on Egyptian Public Banks
by Dalia El Mosallamy and Madiha Metawie
Journal of Business and Management Sciences. 2022, 10(2), 70-79. DOI: 10.12691/jbms-10-2-3
Pub. Date: March 27, 2022Views: 7376Downloads: 10900
e-service quality bank trust customer experience customer satisfaction customer loyalty and financial performance
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The Impact of Omni-Channel Integration on Generation Z Purchase Intentions Towards FMCG Retailers: An Empirical Study on Egyptian FMCG Consumers
by Moaz Rizk, Ahmed El-Samadicy and Eiman Negm
Journal of Business and Management Sciences. 2024, 12(1), 1-12. DOI: 10.12691/jbms-12-1-1
Pub. Date: January 08, 2024Views: 4306Downloads: 7877
Omni-channel retailing seamless experience “SE” channel integration customer experience “CX” personalized customer journeys purchase intentions fast moving consumer goods “FMCG” retail transformation generation Z
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