Customer Satisfaction and Prediction of Government Business in State Bank of India (SBI): A Statistical Case Analysis

Sushree Pragyanshree^1, and Anima Bag²

¹Department. of Business Administration Utkal University, India-751004

²CV Raman Group of Institution Bidya Nagar, Janla, Bhubaneswar, India-752054

Cite this paper:
Sushree Pragyanshree and Anima Bag. Customer Satisfaction and Prediction of Government Business in State Bank of India (SBI): A Statistical Case Analysis. Journal of Business and Management Sciences. 2015; 3(1):20-25. doi: 10.12691/jbms-3-1-3

Abstract

The present paper focuses on customer satisfaction and prediction of Government business in SBI for finding the market share of Government business and conducting a trend analysis of the same for the last five years and formulating strategies in order to improve the market share of Government business. Different statistical models are framed to analyze the degree of customer satisfaction and market share of Government business.

Keywords:
customer satisfaction government business pension transaction market share prediction

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References:

[1]	A guide to banking business (SBI internal circle)
[2]	Government business book (SBI internal circle)
[3]	Market share chart
[4]	Railway compendium website - www.indianrailways.gov.in/railwayboard/view-section.jsp
[5]	www.business-standard.com
[6]	www.hdfc.com
[7]	www.indiapost.gov.in
[8]	www.moneycontrol.com
[9]	www.onlinesbi.com
[10]	www.rbi.org.in – Master circulars, FAQs
[11]	www.sbi.co.in