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Customer Satisfaction and Prediction of Government Business in State Bank of India (SBI): A Statistical Case Analysis

1Department. of Business Administration Utkal University, India-751004

2CV Raman Group of Institution Bidya Nagar, Janla, Bhubaneswar, India-752054


Journal of Business and Management Sciences. 2015, Vol. 3 No. 1, 20-25
DOI: 10.12691/jbms-3-1-3
Copyright © 2015 Science and Education Publishing

Cite this paper:
Sushree Pragyanshree, Anima Bag. Customer Satisfaction and Prediction of Government Business in State Bank of India (SBI): A Statistical Case Analysis. Journal of Business and Management Sciences. 2015; 3(1):20-25. doi: 10.12691/jbms-3-1-3.

Correspondence to: Sushree  Pragyanshree, Department. of Business Administration Utkal University, India-751004. Email: sushreepragyanshree93@gmail.com

Abstract

The present paper focuses on customer satisfaction and prediction of Government business in SBI for finding the market share of Government business and conducting a trend analysis of the same for the last five years and formulating strategies in order to improve the market share of Government business. Different statistical models are framed to analyze the degree of customer satisfaction and market share of Government business.

Keywords