Adaptive Governance and Management of Telecom and Online Fraud: Evidence from Taiwan

Fu-Hsiang Kuo^{1, 2,} and Mei-Mei Lin³

¹School of Economics and Management, Guangzhou Institute of Science and Technology, Guangzhou, China

²Department of Finance, National Yunlin University of Science and Technology, Yunlin County, Taiwan 640301, R.O.C;Department of Hospitality Management, Tung Nan University of Technology, New Taipei City, Taiwan 222304, R.O.C

³Department of Hospitality Management, Tung Nan University of Technology, New Taipei City, Taiwan 222304, R.O.C

Cite this paper:
Fu-Hsiang Kuo and Mei-Mei Lin. Adaptive Governance and Management of Telecom and Online Fraud: Evidence from Taiwan. Journal of Business and Management Sciences. 2026; 14(2):12-19. doi: 10.12691/jbms-14-2-1

Abstract

This study conducts a longitudinal analysis of telecommunication and online fraud in Taiwan from 2022 to 2025, examining the evolution of crime structure, the improvement of judicial efficiency, and the adaptability of governance strategies. The findings indicate a three-stage transformation in offender roles: initially relying on identity accounts as the operational foundation; shifting to direct perpetrators as account controls intensified; and, more recently, exhibiting a “displacement effect” toward cashiers and money laundering agents under enforcement pressure, reflecting the high adaptability of criminal networks. With respect to judicial efficiency, the study uses the average convictions per case (ACPC) as an indicator, revealing a sustained increase in conviction momentum, which reflects the enhanced effectiveness of the judicial system in investigating, prosecuting, and adjudicating complex cases. Finally, in alignment with the United Nations Sustainable Development Goals, this study proposes policy recommendations to strengthen financial integrity, enhance the resilience of digital infrastructure, and improve institutional governance capacity to address the continuously evolving nature of fraud.

Keywords:
Telecommunication fraud online fraud fraud networks criminal role structure anti-fraud strategies

This work is licensed under a Creative Commons Attribution 4.0 International License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

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