Academic and Support Staff Attitude on Students Satisfaction at Islamic University in Uganda Kampala Campus

Nakkazi Tahiah^1, , Nabukeera Madinah² and Matovu Musa³

¹Quality Assurance Officer, Islamic University in Uganda, Kampala – Campus

²Associate Professor, Faculty of Management Studies, Department of Public Administration Islamic University in Uganda, Females’ Campus

³Associate Professor, Faculty of Education Department, Educational Psychology Islamic University in Uganda Kampala Campus

Cite this paper:
Nakkazi Tahiah, Nabukeera Madinah and Matovu Musa. Academic and Support Staff Attitude on Students Satisfaction at Islamic University in Uganda Kampala Campus. American Journal of Educational Research. 2024; 12(8):306-310. doi: 10.12691/education-12-8-3

Abstract

The study aimed to investigate the impact of staff attitudes on students' satisfaction at Kampala Campus of Islamic University in Uganda, focusing on academic, non-academic, and overall satisfaction levels. The study used a causal-comparative research design and quantitative approach, with 315 students from the Islamic University in Uganda, Kampala Campus, selected using simple random sampling and proportionate-to-size techniques. The study utilized structured questionnaires for data collection, followed by simple linear regression analysis to analyze the impact of independent variables on the dependent variable. The study found that academic staff attitude moderately positively impacts students' satisfaction at Islamic University in Uganda, Kampala Campus, while non-academic staff attitude has a weak positive effect. The study revealed that university students are satisfied with various aspects, including communication, support, and handling of concerns, treatment, administrative staff response, and timely resolution. The study suggests that staff attitude, both academic and non-academic, significantly impacts students' satisfaction at Islamic University in Uganda, Kampala Campus. The study suggests that Islamic University in Uganda, Kampala Campus should implement various training techniques and strategies to improve academic staff performance and student satisfaction. It also suggests enhancing the motivation and social capabilities of non-academic staff through mentorship and orientation programs. The university should also ensure high levels of student satisfaction with staff attitude, student services, and academic support services.

Keywords:
Student satisfaction Staff attitude Higher Education

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