A Quantitative Assessment of Relationship between E-Government Services and E-Feedback Methodology

Mohammad Abdallah Alryalat^1,

¹Faculty of Business, Al-Balqa Applied University, Salt, Jordan

Cite this paper:
Mohammad Abdallah Alryalat. A Quantitative Assessment of Relationship between E-Government Services and E-Feedback Methodology. Journal of Business and Management Sciences. 2017; 5(3):77-84. doi: 10.12691/jbms-5-3-2

Abstract

Technology is an increasingly important tool for both the collection of inputs from citizens and the delivery of essential government services. Previous research offers various theories on how e-government practices can synthesize the conceptual design of governmental services. This quantitative analysis study examines the relationship between provision of e-government services using various technologies and the effectiveness of their e-feedback collection method. A survey methodology is deployed to random sample size (N=150) in metropolitan and micro-politan statistical areas within the United Arab Emirates (UAE). A simple percentage method, chi-square test, tables, and weighted average is used for picture analysis of e-government services users. The study does not analyze the effectiveness of technology tolls employed for the services, importance of e-feedback, and verification of actual patronage of e-government services in making policy decisions. However, the descriptive results indicate that e-government services were accessible to only 49.1% of citizens in the test sample with expected expansion of greater than 67%. The study uses multiple linear regression to identify significant predictors of present e-government practices to reveal connections between e-feedback collection methods, e-government practices, and their effectiveness. The results support the conclusion that e-feedback methods provide opportunities to increase citizen influence in shaping government services using e-government approaches. This study contributes to social change by providing a framework that guides the implementation of e-government services to citizens.

Keywords:
e-government services e-feedback ratings e-government practice

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