Effect of Leadership and Performance Management on Public Service Delivery in Zambia

Cynthia Bwanga¹, Vincent Kanyamuna^2, and Abubaker Qutieshat³

¹Graduate School of Business, University of Zambia, Lusaka, Zambia

²School of Humanities and Social Sciences, Department of Development Studies, University of Zambia, Lusaka, Zambia

³University of Dundee, Associate Member of Staff & Honorary Researcher, Scotland, UK

Cite this paper:
Cynthia Bwanga, Vincent Kanyamuna and Abubaker Qutieshat. Effect of Leadership and Performance Management on Public Service Delivery in Zambia. World Journal of Social Sciences and Humanities. 2023; 9(2):48-56. doi: 10.12691/wjssh-9-2-1

Abstract

Public Service leadership that is economical and performance oriented is required in order to champion the kind of relevant, valuable, acceptable and deliverable public services to the citizens. In that regard, the research aimed at investigating the impact of leadership and culture on organisational performance. The research demonstrates that leadership and performance management affected the delivery of quality government services such as health, education, water, and agriculture, among a few. Due to the general necessity of ensuring public service accountability and customer focus, the New Public Management and Public Service models were associated with leadership and performance management as the conceptual frameworks. A desk review of secondary material revealed that employee performance and service delivery was affected due to the leadership strategy's bureaucratic and centralised nature. It was recommended that future research should focus on the impact of performance contracting and its effects on employee performance in the public service.

Keywords:
evaluation leadership monitoring performance management public service public service delivery new public management Zambia

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