American Journal of Educational Research
ISSN (Print): 2327-6126 ISSN (Online): 2327-6150 Website: Editor-in-chief: Ratko Pavlović
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American Journal of Educational Research. 2021, 9(12), 708-719
DOI: 10.12691/education-9-12-3
Open AccessArticle

Student Services Awareness and Satisfaction in a Private Higher Education Institution amid the Pandemic

Kenneth L. Maslang1, , Ivan D. Baguilat2, Edwin Edilberto N. Mania3, Samuel B. Damayon4 and Darwin Don M. Dacles5

1School of Graduate Studies, Saint Mary’s University, Bayombong, Nueva Vizcaya, Philippines

2College of Advanced Education, Ifugao State University, Lamut, Ifugao, Philippines

3Guidance and Testing Office, Saint Mary’s University, Bayombong, Nueva Vizcaya, Philippines

4Student Affairs and Services, Saint Mary’s University, Bayombong, Nueva Vizcaya, Philippines

5University Research Center, Saint Mary’s University, Bayombong, Nueva Vizcaya, Philippines

Pub. Date: December 03, 2021

Cite this paper:
Kenneth L. Maslang, Ivan D. Baguilat, Edwin Edilberto N. Mania, Samuel B. Damayon and Darwin Don M. Dacles. Student Services Awareness and Satisfaction in a Private Higher Education Institution amid the Pandemic. American Journal of Educational Research. 2021; 9(12):708-719. doi: 10.12691/education-9-12-3


Managing student affairs and services is a dynamic and engaging task that all schools must have to deal with effectively and efficiently. Covid – 19 pandemic has brought new and unprecendented challenges where the Office of Student Affairs and Services has to offer innovative solutions to ensure that teaching and learning will continue. This study was conducted to assess the services offered to students in Saint Mary’s University College Department, a private higher education institution in the Northern Luzon, Philippines. It found out that, generally, students were aware and satisfied on the services provided by the school. In all the services presented, students’ responses vary from having totally no knowledge at all to very much aware. Further, Gender, School and Year Level were not considered as factors in the way student respond to the level of awareness and satisfaction except on the Student Handbook Development and Student Discipline. The crux of students’ awareness and satisfaction rests on how the school could deliver the services faster, stress-free and at the most convenient possible way in the context of students. Finally, this study forwards three important services that could enhance student services, these are creating of a “One – Stop Shop” where students can have all the necessary links and information; reorganization of the student study group program (SSGP) through virtual meetings and enhancement of the activities of the guidance and counseling team.

student services and programs office of student affairs and services awareness and satisfaction of student services one-stop-shop website for student services

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