Application of Decision Support Systems and Its Impact on Human Resources Output: A Study of Selected Universities in Zimbabwe

Bongani Ngwenya^1,

¹Faculty of Business, Solusi University, Bulawayo, Zimbabwe

Cite this paper:
Bongani Ngwenya. Application of Decision Support Systems and Its Impact on Human Resources Output: A Study of Selected Universities in Zimbabwe. Journal of Computer Sciences and Applications. 2013; 1(3):46-54. doi: 10.12691/jcsa-1-3-4

Abstract

The increased usage of computer based decision support systems is perceived as transferring decision authority to software programs. This has led to the notion that decision making power has been somewhat transferred from human decision makers and over centralized on the machine in the decision loop. The question is, has this enhanced the effectiveness of the decision support system in selected Universities in Zimbabwe? The findings of this study are that, to a great extent decision support systems are effective in assisting decision making in organisations. Responses from management were concentrated on the higher positive side showing that they agreed that most of the human resource elements were improved by use of the decision support systems. It was recognized that the older the respondent the quicker they solve problems and accurate data collection was found to increase the decision scope.

Keywords:
decision support system decision making decision scope decision loop decision authority

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