Improving Patient Experience through Nurses: A Literature Review

Ibrahim Mubarak Al Baalharith^1,

¹Regional Nursing Director, General Health Affairs in Najran – Ministry of Health,Saudi Arabia

Cite this paper:
Ibrahim Mubarak Al Baalharith. Improving Patient Experience through Nurses: A Literature Review. American Journal of Nursing Research. 2020; 8(2):284-288. doi: 10.12691/ajnr-8-2-18

Abstract

The paper aims at analyzing the impact of the nursing practice on patient experience during treatment. I identified five major themes to improve patient experience, which included nurse-patient relationship, nurse leader rounds, hourly nurse rounding, provider communications skills building, and teamwork. Much of the literature used from the United States contains information acquired through quantitative means unlike journals from other regions. The arising issues discussed in the paper is sufficient evidence serving as an indication that there is still much to do in a bid to ensure the delivery and receipt of quality services to improve patient experience during treatment. Through the research, it became evident that organizations cannot only rely on the healthcare professionals to ascertain quality healthcare. Patients also need to play their part for a successful engagement.

Keywords:
nurses literature review patient experience nursing leadership communication leader round

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