Alternative Group Technologies and Their Influence on Group Technology Acceptance

Tawfiq Ammari¹, Sangseok You² and Lionel P. Robert Jr.^1,

¹School of Information, University of Michigan, Ann Arbor, MI, USA

²Information Systems and Operations Management, HEC Paris, France

Cite this paper:
Tawfiq Ammari, Sangseok You and Lionel P. Robert Jr.. Alternative Group Technologies and Their Influence on Group Technology Acceptance. American Journal of Information Systems. 2018; 6(2):29-37. doi: 10.12691/ajis-6-2-1

Abstract

There is a long history of study to understand why work groups do or do not adopt new collaboration technologies. However, research has focused on only one technology. The underlying assumption is that work groups can adopt or not adopt that one technology based on that technology alone. In making this assumption, many researchers have failed to realize the importance of alternative technologies in the adoption process or the fact that groups can adopt more than one technology. To address this issue, we examined an attempt by a scientific research organization to have its work groups adopt a particular group-collaboration technology. Although the target technology was more than appropriate for the task and the organization provided all the resources needed for work groups to adopt the technology, it largely failed. This was in large part because of two alternative collaboration technologies that acted as substitutes.

Keywords:
collaboration technology group technology adoption teamwork technology acceptance

This work is licensed under a Creative Commons Attribution 4.0 International License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

References:

[1]	Brown, S.A., Dennis, A.R. and Venkatesh, V. "Predicting collaboration technology use: integrating technology adoption and collaboration research," Journal of Management Information Systems, 27 (2), 9-54, 2010.
[2]	Orlikowski, W.J. Learning from notes: organizational issues in groupware implementation, ACM, Toronto, 1992.
[3]	Sarker, S. and Valacich, J.S. "An alternative to methodological individualism: a non-reductionist approach to studying technology adoption by groups," MIS quarterly, 34 (4), 779-808, 2010.
[4]	You, S. and Robert Jr., L.P. "Emotional attachment, performance, and viability in teams collaborating with embodied physical action (EPA) robots," Journal of the Association for Information Systems, 19 (5), 377-407, 2018.
[5]	You, S. and Robert, L.P. "Teaming up with robots: An IMOI (inputs-mediators-outputs-inputs) framework of human-robot teamwork," International Journal of Robotic Engineering, 2(3), 2017.
[6]	Grudin, J. "Leaders leading? A shift in technology adoption," in CHI'03 extended abstracts on human factors in computing systems, ACM, 930-931, 2003.
[7]	Schepers, J., de Jong, A., Wetzels, M. and de Ruyter, K. "Psychological safety and social support in groupware adoption: a multi-level assessment in education," Computers & Education, 51 (2), 757-775, 2008.
[8]	Turner, T., Qvarfordt, P., Biehl, J.T., Golovchinsky, G. and Back, M. "Exploring the workplace communication ecology," in Proceedings of the SIGCHI conference on human factors in computing systems, ACM, 841-850, 2010.
[9]	Grudin, J. "Return on investment and organizational adoption," in Proceedings of the 2004 ACM conference on computer-supported cooperative work, ACM, 324-327, 2004.
[10]	Palen, L.A. "Groupware adoption & adaptation," in CHI'97 extended abstracts on human factors in computing systems, ACM, 67¨C68, 1997.
[11]	Davis, F.D. "Perceived usefulness, perceived ease of use, and user acceptance of information technology," MIS quarterly, 13 (3), 319-340, Sep. 1989.
[12]	Venkatesh, V., Morris, M.G., Davis, G.B. and Davis, F.D. "User acceptance of information technology: toward a unified view," MIS quarterly, 27 (3), 425-478, Sep. 2003.
[13]	Robert Jr., L.P. and Sykes, T.A. "Extending the concept of control beliefs: integrating the role of advice networks," Information Systems Research, 28 (1), 84-96, 2016.
[14]	Palen, L. "Social, individual and technological issues for groupware calendar systems," in Proceedings of the SIGCHI conference on human factors in computing systems, ACM, 17-24, 1999.
[15]	Grudin, J. "Partitioning digital worlds: focal and peripheral awareness in multiple monitor use," in Proceedings of the SIGCHI conference on human factors in computing systems, ACM, 458-465, 2001.
[16]	Dourish, P. "The appropriation of interactive technologies: some lessons from placeless documents," Computer-supported cooperative work (CSCW), 12 (4), 465-490, 2003.
[17]	Voida, A., Olson, J.S. and Olson, G.M. "Turbulence in the clouds: challenges of cloud-based information work," in Proceedings of the SIGCHI conference on human factors in computing systems, ACM, 2273-2282, 2013.
[18]	Churchill, E., Nelson, L., Denoue, L., Murphy, P. and Helfman, J. "The plasma poster network," in Public and situated displays, Kluwer Academic Publishers, 2003, 233-260.
[19]	Huang, E.M., Mynatt, E.D. and Trimble, J.P. "When design just isn't enough: the unanticipated challenges of the real world for large collaborative displays," Personal and ubiquitous computing, 11 (7), 537-547, 2007.
[20]	Luff, P., Hindmarsh, J. and Heath, C. Workplace studies: recovering work practice and informing system design, Cambridge University Press, New York, 2000.
[21]	Suchman, L. "Constituting shared workspaces," in Cognition and communication at work, Cambridge University Press, New York, 1996, 35-60.
[22]	Tversky, A. and Kahneman, D. "Judgment under uncertainty: heuristics and biases," Science, 185 (4157), 1124-1131, 1974.
[23]	Epley, N., Keysar, B., Van Boven, L. and Gilovich, T. "Perspective taking as egocentric anchoring and adjustment," Journal of personality and social psychology, 87 (3), 327, 2004.
[24]	Venkatesh, V. "Determinants of perceived ease of use: integrating perceived behavioral control, computer anxiety and enjoyment into the technology acceptance model," Information systems research, 11, 342-365, 2000.
[25]	Joshi, A. "Technology adoption by 'emergent' users: the user-usage model," in Proceedings of the 11th Asia Pacific conference on computer human interaction, ACM, 28-38, 2013.
[26]	Raelin, J.A. The clash of cultures: managers managing professionals, Harvard Business Press, Boston, 1986.
[27]	Ritti, R. "Work goals of scientists and engineers," Industrial relations: a journal of economy and society, 7 (2), 118-131, 1968.
[28]	Turpin, T. and Deville, A. "Occupational roles and expectations of research scientists and research managers in scientific research institutions," R&D management, 25 (2), 141-157, 1995.
[29]	Pelz, D.C. "Interaction and attitudes between scientists and the auxiliary staff: I. viewpoint of staff," Administrative science quarterly, 321-336, 1959.
[30]	Shelley, L. "Research managers uncovered: changing roles and 'shifting arenas' in the academy," Higher education quarterly, 64 (1), 41-64, 2010.
[31]	Burt, R.S., Structural holes: The social structure of competition, Harvard University Press, 2009.
[32]	Coleman, J.S. "Social capital in the creation of human capital," American journal of sociology, 94, S95-S120, 1988.
[33]	Thompson, J. "Organizations in action," in Shafritz, J.M., Jay, M. and Ott, J.S. (eds.) Classics of organization theory, 4, Wadsworth, Boston, MA, 1967.
[34]	Strauss, A.L. and Corbin, J. Basics of qualitative research, 4th Ed, Sage, Newbury Park, CA, 2015.
[35]	Boudreau, M.-C. and Robey, D. "Enacting integrated information technology: a human agency perspective," Organization science, 16 (1), 3-18, 2005.
[36]	Goeldi, A., Jones, T.B. and Lo, B. Google apps for enterprise installed solution. Technical report, MIT Sloan School of Management, Cambridge, MA, 2006.
[37]	Venkatesh, V. and Bala, H. TAM 3: advancing the technology acceptance model with a focus on interventions. Working paper. 2003. [Online]. Available: http://www.vvenkatesh.com/IT/organizations/Theoretical_Models. asp# utaut. [Accessed 2013].
[38]	Venkatesh, V., Thong, J. and Xu, X. "Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology," MIS quarterly, 36 (1), 157-178, 2012.
[39]	Cheung, R. and Vogel, D. "Predicting user acceptance of collaborative technologies: an extension of the technology acceptance model for e-learning," Computers & education, 63, 160-175, 2013.
[40]	Florell, D. "Using advancing technologies in the practice of school psychology," in A practical guide to building professional competencies in school psychology, Springer, 227-244, 2011. [Online chapter]. Available: http://link.springer.com/chapter/10.1007/978-1-4419-6257-7_14. [Accessed May 29, 2014].
[41]	Lee, S., Yu, J. and Jeong, D. "BIM acceptance model in construction organizations," Journal of management in engineering, 31 (3), May 2013.
[42]	Melas, C.D., Zampetakis, L.A., Dimopoulou, A. and Moustakis, V. "Modeling the acceptance of clinical information systems among hospital medical staff: an extended TAM model," Journal of biomedical informatics, 44 (4), 553-564, 2011.
[43]	Venkatesh, V., Sykes, T.A. and Zhang, X. "'Just what the doctor ordered': a revised UTAUT for EMR system adoption and use by doctors," in System Sciences (HICSS), 2011 44th Hawaii International Conference, IEEE, 1-10, 2011.
[44]	Appling, J.G. "We're going Google!: making the most of marketing," in Proceedings of the ACM SIGUCCS 40th annual conference on special interest group on university and college computing services, ACM, 223-226, 2012.
[45]	Barlow, K. and Lane, J. "Like technology from an advanced alien culture: Google apps for education at ASU," in Proceedings of the 35th annual ACM SIGUCCS fall conference, ACM, 8-10, 2007.
[46]	Herrick, D.R. "Google this!: using Google apps for collaboration and productivity," in Proceedings of the 37th annual ACM SIGUCCS fall conference, ACM, 55-64, 2009.
[47]	Klein, R., Orelup, R. and Smith, M. "Google apps for education: Valparaiso University's migration experience," in Proceedings of the ACM SIGUCCS 40th annual conference on special interest group on university and college computing services, ACM, 203-208, 2012.
[48]	Marshall, C. and Tang, J.C. "That syncing feeling: early user experiences with the cloud," in Proceedings of the designing interactive systems conference, ACM, 544-553, 2012.
[49]	Voida, S., Edwards, W.K., Newman, M.W., Grinter, R.E. and Ducheneaut, N. "Share and share alike: exploring the user interface affordances of file sharing," in Proceedings of the SIGCHI conference on human factors in computing systems, ACM, 221-230, 2006.
[50]	Robert, L.P. "Personality in the human robot interaction literature: A review and brief critique," in Proceedings of the 24th Americas conference on information systems, Aug 16-18, New Orleans, LA, 2018.
[51]	You, S. and Robert, L.P. "Human-robot similarity and willingness to work with a robotic co-worker," in Proceedings of the 13th Annual ACM/IEEE international conference on human robot interaction (HRI 2018), (Acceptance rate: 23%), (pdf), March 5-8, 2018, Chicago, IL, USA, copy provided by the author: http://hdl.handle.net/2027.42/140719.