Marek Botek^1,, Tomáš Macák²

Evaluation is one of the most important tasks of a manager. Multi-criteria method is often used to increase objectivity. Opinion and satisfaction of students with their classes, courses, teaching and teachers is often used as a part of an evaluation at universities. This article wants to show that student surveys are not representative and objective. The opinion carried in this article is based on study which was made at a prestigious technical university in Prague, the Czech Republic. The paper has been processed based on the analysis and evaluation of secondary sources and outcome synthesis. Survey has been realized in June 2014. It included all subjects which are taught at the university during winter semester 2012/2013. Only laboratories were excluded. There was total of 330 subjects which were part of the study. In a conclusion of the article there are discussed ways for increasing representativeness of the bottom-up evaluation and also possibilities how to take the finding into evaluation in managerial practice.

bottom up evaluation, students satisfaction, 360 degree feedback, ICT Prague, students surveys