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Cohen, J., Statistical power analysis (2nd ed.). 1988, Hillsdale NJ: Erlbaum.

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Article

Relationship between Seniors’ Perceptions of Value Disciplines and Organizational Performance in Hotels and Accommodations Sector: The Moderating Effects of Relational Trust in a Corporate Context

1Kao, Ren-Shou, Assistant Professor, Department of Leisure and Tourism Management, Shu-Te University

2Liu, Chun-Chu, Professor, College of Continuing Education, Chang Jung Christian University

3Doctoral student of Graduate Institute of Tourism Management National Kaohsiung University of Hospitality and Tourism

4Associate Professor of Department of Travel Management National Kaohsiung University of Hospitality and Tourism


Journal of Business and Management Sciences. 2025, Vol. 13 No. 6, 190-198
DOI: 10.12691/jbms-13-6-2
Copyright © 2025 Science and Education Publishing

Cite this paper:
Kao Jen-Shou, Liu Chun-Chu, Chen Po-Jen, Kan Tang-Chung. Relationship between Seniors’ Perceptions of Value Disciplines and Organizational Performance in Hotels and Accommodations Sector: The Moderating Effects of Relational Trust in a Corporate Context. Journal of Business and Management Sciences. 2025; 13(6):190-198. doi: 10.12691/jbms-13-6-2.

Correspondence to: Chen  Po-Jen, Doctoral student of Graduate Institute of Tourism Management National Kaohsiung University of Hospitality and Tourism. Email: sunboyp@gmail.com

Abstract

This study examined the effects of value disciplines on organizational performance as well as the moderating effects of relational trust-value discipline interactions on organizational performance. Data were collected through an electronic questionnaire survey conducted among individuals holding the positions of chairperson, general manager, deputy general manager, assistant manager, and director in hotels (i.e., star-rated and tourist hotels) and inns (i.e., business hotels and motels). The results indicated that, in the hotel group, value disciplines (operational excellence and product leadership) had a significant positive influence on organizational performance, whereas in the inn group, only customer intimacy showed a significant positive influence. In addition, the interaction between relational trust and value disciplines (product leadership and customer intimacy) exhibited significant moderating effects on organizational performance in both the hotel and inn groups.

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