Fendy Wijarwanto^1,, Bernardus Sentot Wijanarka¹

This research aims to find out 1) customer satisfaction index, 2) important employability skills aspects which expected by industries or users of mechanical engineering vocational high school. This research is a quantitative descriptive study that uses the customer satisfaction index approach and Importance Performance Analysis. The subject of this research is the industry with the Human Resource Manager or Production Manager as respondent. The result of the satisfaction index is 76.98%. This value is within the satisfied range, it's mean industry expectations are full fill by grading. Importance employability skills aspects expected by industries are job or duty respect (3.56), discipline (3.55), honesty (3,45), technical design ability (3.44), operate and programming CNC Machine (3.40), operate manual machine (3.33), caring (3.33), using software design (3.22), creativity (3.22), communication (3.11), collaboration (3.11), and automation (3.00). Base on importance-performance analysis indicators job or duty respect and technical design ability are in the quadrant I. Discipline, honesty, concern, operate dan programming CNC, and operate the manual machine are in quadrant II. Communication, creativity and automation are in quadrant III. Using software design and collaboration are in quadrant IV.

quality insurance, competency, soft skill, TVET, quality management