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Oldfield, Brenda M, & Baron, Steve. (2000). Student perceptions of service quality in a UK university business and management faculty. Quality Assurance in education, 8(2), 85-95.

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Article

Research on Factors Affecting the Postgraduate Students’ Satisfaction in the Quality of Training Services in Accounting at the Training Institutions in Hanoi

1Faculty of Accounting and Auditing, Hanoi University of Industry, Hanoi, Vietnam


American Journal of Educational Research. 2018, Vol. 6 No. 5, 512-518
DOI: 10.12691/education-6-5-23
Copyright © 2018 Science and Education Publishing

Cite this paper:
Tran Thị Thuy Trang, Giap Dang Kha, Nguyen Thi Hong Duyen, Tran Thuy Linh. Research on Factors Affecting the Postgraduate Students’ Satisfaction in the Quality of Training Services in Accounting at the Training Institutions in Hanoi. American Journal of Educational Research. 2018; 6(5):512-518. doi: 10.12691/education-6-5-23.

Correspondence to: Tran  Thị Thuy Trang, Faculty of Accounting and Auditing, Hanoi University of Industry, Hanoi, Vietnam. Email: Trantranghtttkt@gmail.com

Abstract

The article was conducted through a big survey of 164 postgraduate students to study the factors affecting their satisfaction on the quality of accounting training services at some institutions in Hanoi City. The analytical methods used in the study were descriptive statistics, Cronbach's Alpha test, and exploratory factor analysis (EFA). Research results have showed the only three factors which affect their satisfaction on the quality of training services including serviceability, staffs, and tuition fees. In particular, tuition fee is the most influential factor for their satisfaction when the quality of accounting training services is evaluated.

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