Betty-Ruth Ngozi Iruloh¹, Chinelo Joy Ugwu^1,

Higher education in Nigeria is increasingly becoming more competitive and service oriented. This is highlighted by the introduction of private universities and increase in school fees in public institutions of higher learning. There is growing need for universities to monitor students’ satisfaction and adopt entrepreneurial approach in service delivery to meet up with the growing competition. The purpose of this study was to measure the level of overall undergraduate students’ satisfaction with their universities. The relationship between undergraduate students’ overall satisfaction and four key dimensions of students’ educational experiences: Teacher effectiveness, classroom environment, administrative services, and curriculum content were investigated. Student Satisfaction Questionnaire (SSQ) was used to gather information from a sample size of 540 students. A reliability coefficient of 0.78 was obtained using test re-test method. Data was analyzed with descriptive statistics, Pearson Product Moment Correlation, t-test, ANOVA and ANOCOVA at 0.05 level of significance. The findings showed that the respondents expressed overall dissatisfaction with their educational experience in their various institutions. Students were not satisfied with classroom environment and administrative services but slightly satisfied with their teacher effectiveness and curriculum contents. Male students were more dissatisfied than their female counterparts. Recommendations were made; the university should endeavour to annually administer survey questionnaire to find out overall students satisfaction with the school experiences and the administrations.

students satisfaction, educational experiences, classroom environment, administrative services, curriculum content and teacher effectiveness