Charisma N. Macabante^1,, Benjamin C. Abregado^{1, 2}, Romiro G. Bautista^{1, 3}

This study generally aimed to determine the quality of care in the Intensive Care Unit Environment of select secondary hospitals in Ilagan City. A quantitative research design employing a descriptive survey approach was utilized. Data were collected using a structured questionnaire adopted from the Nurse Professional Competence Scale. Purposive sampling was used to select patients and significant others as respondents. Frequency, percentage distribution, weighted mean, t-Test, and F-test were used to test the gathered data. The demographic profile of the respondents indicates that the majority is aged between 31 to 40 years old, predominantly female, and possesses a bachelor’s degree. Equal representation was also observed from both participating hospitals. The patients evaluated the quality of care provided by ICU nurses as excellent, reflecting a high level of satisfaction with the services received. This assessment highlights the nurses' competence, dedication, and ability to meet the critical care needs of patients in a demanding environment. The findings of this study also revealed that there is no significant difference in the level of quality care rendered by staff nurses in the Intensive Care Unit as assessed by the patients and their significant others when grouped according to age, sex, highest educational attainment, and hospital affiliation. This indicates a consistent standard of nursing care across diverse patient demographics and institutional settings.

quality of care, Intensive Care Unit, staff nurses