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Morgan, C., Murgatroyd, S., 1994. Total Quality Management in the Public Sector. Open University Press, Buckingham, UK.

has been cited by the following article:

Article

Total Quality Management and Organizational Performance

1Department of management, Zanjan Branch, Islamic Azad University, Zanjan, Iran

2Ph.D. Student of Industrial management, Science and Research Branch, Islamic Azad University, Tehran, Iran

3Department of management, Qeshm Branch, Islamic Azad University, Qeshm, Iran


American Journal of Industrial Engineering. 2013, Vol. 1 No. 3, 46-50
DOI: 10.12691/ajie-1-3-2
Copyright © 2013 Science and Education Publishing

Cite this paper:
Davood Gharakhani, Hossein Rahmati, Mohammad Reza Farrokhi, Arshad Farahmandian. Total Quality Management and Organizational Performance. American Journal of Industrial Engineering. 2013; 1(3):46-50. doi: 10.12691/ajie-1-3-2.

Correspondence to: Davood  Gharakhani, Department of management, Zanjan Branch, Islamic Azad University, Zanjan, Iran. Email: davoodgharakhany@yahoo.com

Abstract

Total quality management (TQM) is considered a very important factor for the long-term success of an organization. TQM implementation has been an important aspect for improving organisational efficiency. The links between TQM and performance have been investigated by numerous scholars. While examining the relationship between TQM and performance scholars have used different performance types such as financial, innovative, operational and quality performance. Recent research on total quality management has examined the relationships between the Total quality management and organizational performance. TQM focuses on continuous process improvement within organizations to provide superior customer value and meet customer needs. TQM a popular guideline for organizational management is adopted for developing strategic infomaps and infocharts for an information organization.

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