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Perceived Service Quality, Trust, Customer Satisfaction and Customer Loyalty in the Banking Sector of Bukavu (East of DR Congo)

by Aganze Bisimwa, Dennis Nuwagaba and Samuel Musigire

Journal of Business and Management Sciences. 2019, 7(3), 100-111. DOI: 10.12691/jbms-7-3-1
Pub. Date: August 16, 2019Views: 11505 Downloads: 11847Like: 1

perceived service quality trust customer satisfaction customer loyalty Bukavu

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