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Quality Management and Its Role in Improving Service Quality in Public Sector

by Abdulaziz Al-Ibrahim

Journal of Business and Management Sciences. 2014, 2(6), 123-147. DOI: 10.12691/jbms-2-6-1
Pub. Date: December 25, 2014Views: 115677 Downloads: 40017Like: 62

total quality management service quality quality assurance improvement planning process model

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