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Keyword     customer satisfaction

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Perceived Service Quality, Trust, Customer Satisfaction and Customer Loyalty in the Banking Sector of Bukavu (East of DR Congo)
by Aganze Bisimwa, Dennis Nuwagaba and Samuel Musigire
Journal of Business and Management Sciences. 2019, 7(3), 100-111. DOI: 10.12691/jbms-7-3-1
Pub. Date: August 16, 2019Views: 11387Downloads: 11746
perceived service quality trust customer satisfaction customer loyalty Bukavu
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The Influence of Service Quality on Customer Satisfaction and Loyalty of Muamalat Bank Branches Tanjung Balai
by Ahmad Rizki Harahap, Dede Ruslan and Fitrawaty
Journal of Business and Management Sciences. 2017, 5(3), 72-76. DOI: 10.12691/jbms-5-3-1
Pub. Date: August 12, 2017Views: 15512Downloads: 13459
service quality satisfaction customer loyalty
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Effect of Service Quality and Marketing Stimuli on Customer Satisfaction: The Mediating Role of Purchasing Decisions
by Saling, Basri Modding, Baharuddin Semmaila and Achmad Gani
Journal of Business and Management Sciences. 2016, 4(4), 76-81. DOI: 10.12691/jbms-4-4-1
Pub. Date: June 20, 2016Views: 32542Downloads: 21562
Service quality stimulus marketing purchasing decisions customer satisfaction
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Research on the Relationship between Service Quality and Customer Loyalty for Fresh Food E-commerce in the Background of New Retail
by Zhenfang Zhang and Honghai Liang
Journal of Business and Management Sciences. 2023, 11(1), 83-89. DOI: 10.12691/jbms-11-1-6
Pub. Date: March 02, 2023Views: 2992Downloads: 2959
new retailing service quality customer satisfaction customer loyalty
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The Impact of Internet Banking at Times of Pandemic; Customer Experience, Satisfaction, Trust, Loyalty, E-service Quality and Bank’s Financial Performance; An Application on Egyptian Public Banks
by Dalia El Mosallamy and Madiha Metawie
Journal of Business and Management Sciences. 2022, 10(2), 70-79. DOI: 10.12691/jbms-10-2-3
Pub. Date: March 27, 2022Views: 4226Downloads: 7145
e-service quality bank trust customer experience customer satisfaction customer loyalty and financial performance
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QFD Based Product Design and Development of Weight Measuring Chair for the Benefits of Physically Challenged Person
by Mustafizur Rahman, Md. Tahiduzzaman and Samrat Kumar Dey
American Journal of Industrial Engineering. 2018, 5(1), 12-16. DOI: 10.12691/ajie-5-1-2
Pub. Date: March 17, 2018Views: 13558Downloads: 12158
product specification customer satisfaction QFD product design
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Detecting Multicollinearity in Regression Analysis
by Noora Shrestha
American Journal of Applied Mathematics and Statistics. 2020, 8(2), 39-42. DOI: 10.12691/ajams-8-2-1
Pub. Date: June 14, 2020Views: 17435Downloads: 9082
multicollinearity regression analysis variance inflation factor eigenvalue customer satisfaction
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A Study on Perceived Service Quality of IDEA Cellular Ltd. - A Case Study on Factor Analysis
by Monalisha Pattnaik, Abhipsa Ray, Biswa Bhusan Mall, Rosemary Kujur, Silpa Jena and Somu Jena
Journal of Business and Management Sciences. 2015, 3(1), 53-57. DOI: 10.12691/jbms-3-1-7
Pub. Date: May 27, 2015Views: 26863Downloads: 22172
brand preference distributors customer satisfaction marketing strategies service quality
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This article belongs to the Special Issue Multivariate Techniques and Forecasting Techniques with Data Interpretations in Business Models: Applications and Cases
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Global Assessment Method for System Quality
by Kazuhiro ESAKI
American Journal of Systems and Software. 2013, 1(1), 11-19. DOI: 10.12691/ajss-1-1-2
Pub. Date: May 23, 2013Views: 29003Downloads: 22847
system quality assurance global quality assessment indicator quality evaluation quality model quality characteristic customer satisfaction inherent attribute prediction model
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Customer’s Attributes and Organizational Performance
by Davood Gharakhani, Mohammad Reza Farrokhi, Hamed khajevand and Arshad Farahmandian
American Journal of Industrial Engineering. 2014, 2(1), 1-4. DOI: 10.12691/ajie-2-1-1
Pub. Date: January 02, 2014Views: 22644Downloads: 15937
customers attribute customer satisfaction organizational performance
Abstract Full Text PDF (163 KB) Full Text HTML Full Text ePUB (204 KB)
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