Ribeiro Thayana Aparecida de Oliveira¹, Nobre Thalita Lacerda^2,

This study aims to understand the relationship between the triad: patient-family-staff during the disease process and hospitalization. In view of this, to make the study of a fragment, we used the service provided to a patient on the ward: Clínica Médica II do Hospital Guilherme Álvaro, located in Santos / SP, o Programa de Aprimoramento Profissional. The choice of the topic was given from the difficulty in dialogue between the demands brought by patients and their families by posing as challenge of the important task of facilitating the relationship patient-family-staff, as providing a space for the emotions triggered in this process of struggling for life and give it the freedom of expression and come to be expressed and accepted. From a definition that considers family - closed system of interdependent relationships - is exposed in this work a brief introduction of the concept of family in order to describe the reactions of families most frequently observed in cases of hospitalization. The family can to get to act in pursuit of effective patient recovering, reintegrating them in the family system, paralyzing on the verge of death or diagnosis of the family, and even identifying benefits posed by the disease and mobilizing itself to keep it. Throughout the article are also explored phases faced by family - analogous to the stages experienced by the patient, the range of feelings and emotions that permeate the relations established in this context, to forms of communication and the suffering imposed denouncing through words, gestures, conflicts, silences implicated in the hospitalization process.

family, hospitalization, disease, hospital psychology