@article{jbms2017532,
author={Alryalat, Mohammad Abdallah},
title={A Quantitative Assessment of Relationship between E-Government Services and E-Feedback Methodology},
journal={Journal of Business and Management Sciences},
volume={5},
number={3},
pages={77--84},
year={2017},
url={http://pubs.sciepub.com/jbms/5/3/2},
issn={2333-4533},
abstract={Technology is an increasingly important tool for both the collection of inputs from citizens and the delivery of essential government services. Previous research offers various theories on how e-government practices can synthesize the conceptual design of governmental services. This quantitative analysis study examines the relationship between provision of e-government services using various technologies and the effectiveness of their e-feedback collection method. A survey methodology is deployed to random sample size (N=150) in metropolitan and micro-politan statistical areas within the United Arab Emirates (UAE). A simple percentage method, chi-square test, tables, and weighted average is used for picture analysis of e-government services users. The study does not analyze the effectiveness of technology tolls employed for the services, importance of e-feedback, and verification of actual patronage of e-government services in making policy decisions. However, the descriptive results indicate that e-government services were accessible to only 49.1% of citizens in the test sample with expected expansion of greater than 67%. The study uses multiple linear regression to identify significant predictors of present e-government practices to reveal connections between e-feedback collection methods, e-government practices, and their effectiveness.  The results support the conclusion that e-feedback methods provide opportunities to increase citizen influence in shaping government services using e-government approaches. This study contributes to social change by providing a framework that guides the implementation of e-government services to citizens.},
doi={10.12691/jbms-5-3-2}
publisher={Science and Education Publishing}
}