eng Science and Education Publishing Journal of Business and Management Sciences 2333-4533 2023-11-24 11 6 309 316 10.12691/jbms-11-6-2 JBMS20231162 article Nguyen Van Thang Otonguyenthang@gmail.com 1 Ho Chi Minh City University of Transport This study was conducted to test the mediating role of perceived training quality in the relationship between the factors of Supportive service, Organizing and managing, Teacher, Infrastructure, Image, Tuition fee, Offical Staff, Training program, and Satisfaction of car driving learners at driving training schools in Vietnam based on learners' perceptions and expectations about the quality of service they receive. This study helps managers at car driving training schools better understand the impact of service quality on learner satisfaction, thereby taking measures to improve the quality of car driving training for society. Through a survey of 821 students studying at car driving training schools in Vietnam, the author collected and analyzed data using SmartPLS 4.0 software. Research results show that Supportive service, Organizing and managing, Teachers, Infrastructure, Image, Tuition fees, Training programs, and official staff directly affect perceived training quality and indirectly affect learner satisfaction through perceived training quality http://pubs.sciepub.com/jbms/11/6/2/jbms-11-6-2.pdf driving training schools training quality learner satisfaction