eng Science and Education Publishing American Journal of Educational Research 2327-6150 2018-04-28 6 5 512 518 10.12691/education-6-5-23 EDUCATION20186523 article Research on Factors Affecting the Postgraduate Students' Satisfaction in the Quality of Training Services in Accounting at the Training Institutions in Hanoi Tran Th? Thuy Trang Trantranghtttkt@gmail.com 1 Giap Dang Kha 1 Nguyen Thi Hong Duyen 1 Tran Thuy Linh 1 Faculty of Accounting and Auditing, Hanoi University of Industry, Hanoi, Vietnam The article was conducted through a big survey of 164 postgraduate students to study the factors affecting their satisfaction on the quality of accounting training services at some institutions in Hanoi City. The analytical methods used in the study were descriptive statistics, Cronbach's Alpha test, and exploratory factor analysis (EFA). Research results have showed the only three factors which affect their satisfaction on the quality of training services including serviceability, staffs, and tuition fees. In particular, tuition fee is the most influential factor for their satisfaction when the quality of accounting training services is evaluated. http://pubs.sciepub.com/education/6/5/23/education-6-5-23.pdf satisfaction training quality of services postgraduate education