@article{education20153815,
author={{Wright, Kayla and Davis, Sandra},
title={Student Feedback to Enhance Student Support Services in a Blackboard Community: A Quality Improvement Project},
journal={American Journal of Educational Research},
volume={3},
number={8},
pages={1040--1044},
year={2015},
url={http://pubs.sciepub.com/education/3/8/15},
issn={2327-6150},
abstract={On-line Nurse Practitioner (NP) programs require a unique set of support services to promote student engagement and success. This study used a descriptive mixed-methods approach to better understand the use of a NP Blackboard? Community for providing student support services by examining student feedback related to utilization and sense of community. Forty-nine percent of students surveyed accessed the NP Community 2 to 5 times per semester while the remaining 51% accessed the site less frequently. The NP Community was most useful in providing students with information needed for clinical placements and it was a close second to Facebook for fostering a sense of community among students (50% and 44 % respectively). Provision of an effective NP Blackboard? Community for providing support services requires creative management and on-going evaluation. Today¡¯s students are immersed in technology that offers virtually instantaneous forms communicating, finding information and retrieving data. Strategies for incorporating newer social media applications for providing support services and fostering a sense of community should be considered.},
doi={10.12691/education-3-8-15}
publisher={Science and Education Publishing}
}