@article{education20221033,
author={Jr., Fernando C. Del Mundo},
title={Implementation of Citizen¡¯s Charter Provisions of RA 9485 (Anti - Red Tape Act of 2007) of a State University in the Philippines},
journal={American Journal of Educational Research},
volume={10},
number={3},
pages={127--134},
year={2022},
url={http://pubs.sciepub.com/education/10/3/3},
issn={2327-6150},
abstract={This study assessed the implementation of RA 9485 (Anti-Red Tape Act of 2007) in NVSU System using a descriptive correlational method utilizing a questionnaire from Cabungan et al. (2016). Specifically, the study determined the profile of the respondents, perception of the group of respondents on the level implementation of RA 9485 in NVSU System, and level of satisfaction on the delivery of front-line services of NVSU System. Test of significant difference in the perceptions of the group of respondents on the level of implementation of RA 9485 when grouped according to profile was conducted. Similarly, profile of the respondents was analyzed if there is significant relationship with level of satisfaction on the service delivery of frontline service of NVSU. Moreover, test of significant relationship on the perceptions of the three groups of respondents on the level of implementation of RA 9485 and profile was conducted. In addition, significant relationship between the level of implementation of RA 9485 and the level of satisfaction on the delivery of front-line services of NVSU System was determined. Lastly, problems encountered by the respondents in availing the front-line services of NVSU were determined. Findings showed that respondents perceived RA 9485 as highly implemented. As to the level of implementation, the assessment is quite high while the level of satisfaction is only satisfied. Accordingly, the administration has to focus on how to fast-track transactions through the creation of websites and linkages for their communication process/practices/management under the pronouncement of the E-commerce Act of 2001 (R.A 8792).The problems encountered are reasonably serious. The administration has to focus on their plan and organize their respective programs and projects with efficiency and effectiveness through training and development opportunities that typically lead to increased job satisfaction and motivation for operational cost savings and increased capacity, resulting to high performance.},
doi={10.12691/education-10-3-3}
publisher={Science and Education Publishing}
}