eng Science and Education Publishing American Journal of Clinical Medicine Research 2328-403X 2020-07-27 8 2 37 42 10.12691/ajcmr-8-2-3 AJCMR2020823 article Sabha Theeb Saud Al-Hajri salahfazara@yahoo.com, drsalahpediatr@yahoo.com, thewolfsnm@ysho 1 Kawther Alkaseer 1 Ahmed Al-Shehri 1 Hend Mansour Alqaidi Al-Harbi 1 Hanady Saad Awaad bin Taleb 1 Abdullaziz Jaber Al-Shehri 2 Asrar Jan 2 Bayan Mohamed Kheder 3 Suzan Talal Al-Juhani 4 Sara Mesha`al Al-Mutairi 5 Naser Awad Al-Harthi 6 Ebrahim Ahmed Khair Allah 6 Hytham Jameel Altaib 7 Thoraya Ali Al-Zahrani 7 Amani Mohamed Al-Qurashi 7 Salah Mohamed El Sayed 8 Nursing administration, Directorate of Health, Al-Madinah al-Munawara, Saudi Arabia Pharmacy administration, Directorate of Health, Al-Madinah al-Munawara, Saudi Arabia Laboratory sector, Directorate of Health, Al-Madinah al-Munawara, Saudi Arabia Director of the Infection Control Department, Al Amal Hospital, Directorate of Health, Al-Madinah al-Munawara, Saudi Arabia Family Medicine Consultant, Directorate of Health, Al-Madinah al-Munawara, Saudi Arabia Assistant of the General Director of Health Affairs for Patients¡¯ Services, Directorate of Health, Al-Madinah al-Munawara, Saudi Arabia Assistant of the General Director of Health Affairs for Planning and Organizational Transformation, Directorate of Health, Al-Madinah al-Munawara, Saudi Arabia Department of Clinical Biochemistry and Molecular Medicine, Taibah Faculty of Medicine, Taibah University, Al-Madinah Al-Munawara, Saudi Arabia Background: Pilgrimage (Hajj) is the largest religious gathering worldwide performed yearly in Saudi Arabia. Saudi health authorities have extensive experience in providing a high health care standard to all visitors. Saudi experience successfully developed and is increasing year after year. This study was conducted to assess factors influencing healthcare professionals¡¯ performance during Hajj season. Objective: To determine factors influencing the performance of healthcare professionals¡¯ providing health services to the pilgrims in four major hospitals and two health care centres in Al-Madinah Al-Munawara, Saudi Arabia, focusing on the impact of job satisfaction, organizational commitment and personal characteristics. Methods: A cross-sectional study was conducted using the Minnesota Job Satisfaction Questionnaire (MJSQ) and Organizational Commitment Questionnaire (OCQ) to survey 752 healthcare professionals. Results: The response rate for this study was 71% (n=536). Male health workers (44.4%, n=238) were more satisfied than females (65.6%, n= 298) (p<0.001). There was no evidence for a significant difference between males and females (p=0.094) concerning organizational commitment. Regarding the level of occupation in job satisfaction, this study showed a significant difference between nurses and respiratory therapists (highly satisfied) (p<0.001). Low job satisfaction among nurses is a bad indicator that needs focusing on its real causes. There was no evidence for a significant difference between males and females for organizational commitment (p<0.094). There was a significant difference between different age levels as regard organizational commitment (p<0.000). People having more than 42 years significantly differ from all other age groups There was a significant difference (p<0.000) between different levels of marital status for organizational commitment but there was no significant difference between different levels of marital status for job satisfaction (p=0.192). There was a significant difference between different levels of occupational job satisfaction. There was a significant difference between different levels of experience in job satisfaction (p=0.008). The higher the experience period, the higher the job satisfaction. Conclusion: This study offers an overview for the way the hospitals of ministry of health (MOH) are managed and for its policies regarding several aspects of human resources to improve the use of healthcare manpower in future Hajj seasons. http://pubs.sciepub.com/ajcmr/8/2/3/ajcmr-8-2-3.pdf professionals¡¯ performance Saudi Arabia vision 2030 job satisfaction organizational commitment health manpower