Journal of Business and Management Sciences
ISSN (Print): 2333-4495 ISSN (Online): 2333-4533 Website: Editor-in-chief: Heap-Yih Chong
Open Access
Journal Browser
Journal of Business and Management Sciences. 2017, 5(3), 77-84
DOI: 10.12691/jbms-5-3-2
Open AccessArticle

A Quantitative Assessment of Relationship between E-Government Services and E-Feedback Methodology

Mohammad Abdallah Alryalat1,

1Faculty of Business, Al-Balqa Applied University, Salt, Jordan

Pub. Date: August 28, 2017

Cite this paper:
Mohammad Abdallah Alryalat. A Quantitative Assessment of Relationship between E-Government Services and E-Feedback Methodology. Journal of Business and Management Sciences. 2017; 5(3):77-84. doi: 10.12691/jbms-5-3-2


Technology is an increasingly important tool for both the collection of inputs from citizens and the delivery of essential government services. Previous research offers various theories on how e-government practices can synthesize the conceptual design of governmental services. This quantitative analysis study examines the relationship between provision of e-government services using various technologies and the effectiveness of their e-feedback collection method. A survey methodology is deployed to random sample size (N=150) in metropolitan and micro-politan statistical areas within the United Arab Emirates (UAE). A simple percentage method, chi-square test, tables, and weighted average is used for picture analysis of e-government services users. The study does not analyze the effectiveness of technology tolls employed for the services, importance of e-feedback, and verification of actual patronage of e-government services in making policy decisions. However, the descriptive results indicate that e-government services were accessible to only 49.1% of citizens in the test sample with expected expansion of greater than 67%. The study uses multiple linear regression to identify significant predictors of present e-government practices to reveal connections between e-feedback collection methods, e-government practices, and their effectiveness. The results support the conclusion that e-feedback methods provide opportunities to increase citizen influence in shaping government services using e-government approaches. This study contributes to social change by providing a framework that guides the implementation of e-government services to citizens.

e-government services e-feedback ratings e-government practice

Creative CommonsThis work is licensed under a Creative Commons Attribution 4.0 International License. To view a copy of this license, visit


[1]  Adebiaye, Richmond, Mohammad Alryalat, Haroun Alryalat (2017). “Maximizing IT Investment Returns: Strategic Alignment of Information Technology towards Corporate Performances” in American Journal of Applied Mathematics and Statistics. 2017, 5(2), 72-79.
[2]  Adebiaye, Richmond, Owusu, Theophilus (2017). “Consumer Perspectives Relative to Interpreting e-Commerce Acceptance in UAE” in American Journal of Information Systems. 2017, 5(1), 21-26.
[3]  Adebiaye, Richmond (2017) “Investigating IT Effectiveness: Perspectives Relative to Cultural Differentiation Between IT Users and Service Providers” in American Journal of Networks and Communications (AJNC), Science Publishing Group.
[4]  Al-Shair, S. (2003). From Vision to Reality. In Al-Shair, S., e4all (No. 1, pp. 1). Dubai: Dubai eGovernment.
[5]  Al-Shair, S. (2005). Simplification is part of Dubai’s Tradition. In Al-Shair, S., e4all (No. 23, pp. 5). Dubai: Dubai eGovernment.
[6]  AME Info. (2002). Dubai e-Government revamps it s portal and launches ‘eJawaz’.
[7]  Bastaki, M. A., and Geray, O. (2005). Dubai eGovernment Initiative: Concept, Achievements and the Future Pillars of Success. Dubai eGovernment Website.
[8]  Burn, J. and Robins, G. (2003). Moving towards e-government: a case study of organizational change processes. Logistic information management. 16(1): 25-35.
[9]  Chan, C.M.L., Lau, Y.M., and Pan, S.L. (2008). E-government implementation: A macro analysis of Singapore’s e-government initiatives. Government Information Quarterly. 25(2): 239-255.
[10]  Dubai eGovernment Website. (2008). Dubai eGovernment gears up to showcase its array of electronic services at Cairo ICT 2008.,News000169,1,&_nfpb=true&_pageLabel=view.
[11]  Dubai eGovernment. (2004). Implementing H.H. Sheikh Mohammed Bin Rashid Al Maktoum’s Vision for Dubai eGovernment: 2004-2007.
[12]  Key, W., & Wei, K.K. (2004). Successful E-Government in Singapore. Communications of the ACM. 47(6):95-99.
[13]  Kothari, C.R. (2004). Research Methodology and Techniques; 2nd edition. New Delhi. New York. New Age International Publishers.
[14]  Krueger, A. and Casey, M.A. (2000). Focus Groups: A Practical Guide for Applied Research 3rded. Thousand Oaks, C.A, Sage.
[15]  Lootah, R. & Geray, O. (2010). Dubai eGovernment Case Study. Dubai eGovernment [Online]. http://
[16]  Mugenda, O. M. and Mugenda, A. G. (2003). Research methods. Qualitative and quantitative approaches. Nairobi: Acts Press.
[17]  Wilcox, R. (2005). Introduction to Robust Estimation and Hypothesis Testing (Ed.2): 3-17.