American Journal of Educational Research
ISSN (Print): 2327-6126 ISSN (Online): 2327-6150 Website: Editor-in-chief: Ratko Pavlović
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American Journal of Educational Research. 2015, 3(8), 1040-1044
DOI: 10.12691/education-3-8-15
Open AccessArticle

Student Feedback to Enhance Student Support Services in a Blackboard Community: A Quality Improvement Project

Kayla Wright1, and Sandra Davis1

1School of Nursing, The George Washington University, Washington, DC, USA

Pub. Date: August 04, 2015

Cite this paper:
Kayla Wright and Sandra Davis. Student Feedback to Enhance Student Support Services in a Blackboard Community: A Quality Improvement Project. American Journal of Educational Research. 2015; 3(8):1040-1044. doi: 10.12691/education-3-8-15


On-line Nurse Practitioner (NP) programs require a unique set of support services to promote student engagement and success. This study used a descriptive mixed-methods approach to better understand the use of a NP Blackboard® Community for providing student support services by examining student feedback related to utilization and sense of community. Forty-nine percent of students surveyed accessed the NP Community 2 to 5 times per semester while the remaining 51% accessed the site less frequently. The NP Community was most useful in providing students with information needed for clinical placements and it was a close second to Facebook for fostering a sense of community among students (50% and 44 % respectively). Provision of an effective NP Blackboard® Community for providing support services requires creative management and on-going evaluation. Today’s students are immersed in technology that offers virtually instantaneous forms communicating, finding information and retrieving data. Strategies for incorporating newer social media applications for providing support services and fostering a sense of community should be considered.

nurse practitioner nursing student education distance education

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