American Journal of Educational Research
ISSN (Print): 2327-6126 ISSN (Online): 2327-6150 Website: Editor-in-chief: Ratko Pavlović
Open Access
Journal Browser
American Journal of Educational Research. 2015, 3(4), 483-489
DOI: 10.12691/education-3-4-15
Open AccessArticle

A Suggested Proposal to Implementation Quality Management System ISO-9001 in Egyptian Universities

Hany R. Alalfy1, and Abo-Hegazy S. R. E.1, 2

1Deanship of Development and Quality, Hail University, Kingdom of Saudi Arabia

2Agronomy Department, Faculty of Agriculture, Cairo University, Giza, Egypt

Pub. Date: April 08, 2015

Cite this paper:
Hany R. Alalfy and Abo-Hegazy S. R. E.. A Suggested Proposal to Implementation Quality Management System ISO-9001 in Egyptian Universities. American Journal of Educational Research. 2015; 3(4):483-489. doi: 10.12691/education-3-4-15


The study aimed at identifying the reasons for failing to obtain the ISO-9001 at most of the Egyptian universities and introducing a suggested proposal for the application of quality management system ISO-9001 in Egyptian universities, so avoid mistakes and problems in which these universities have occurred in the past when it tried to apply this system. The study used a descriptive methodology. The study provided a suggested proposal, including: The goal, foundations, requirements and steps of the application of the a suggested proposal, including the implementation mechanisms.

quality management system QMS ISO-9001 egyptian universities

Creative CommonsThis work is licensed under a Creative Commons Attribution 4.0 International License. To view a copy of this license, visit


[1]  Ali M. Nassar and Ali M. Ramadan. The requirements of Application an academic accreditation in Faculty of Education at Al-Azhar University. Journal of the Federation of Arab Universities and Educational Psychology - Syria. Vol. 10, (1), (2012).
[2]  Ali Y. Nassef. The use of student activities in the community service for the development of University youth awareness of the concept of the culture of quality. Twenty-fifth International Conference of the Faculty of Social Work at the University of Helwan (The future of Social Work in the modern civil state) - Egypt, c 10, pp. 4091-4164.(2012).
[3]  Ainshams University. Faculty of Nursing, ISO application project, http://nursing.asu. 30-1-2015.
[4]  Amal M. Mustafa. Organizational learning as an approach for the application of Total Quality Management in Higher Education Sector: A Case Study at Ain Shams University. Scientific Journal of Economics and Trade - Egypt, p 2, (2013), pp. 785-824, (2013).
[5]  Andres Sousa-Poza, Mert Altinkilinc and Cory Searcy. Implementing a functional ISO-9001 quality management system in small and medium-sized enterprises. International Journal of Engineering (IJE), Vol. (3): Issue (3), p. 222, (2009).
[6]  AnelaBeso, Lucien Bollaert, Bruno Curvale, Henrik Toft Jensen, Lee Harvey, Emmi Helle, Brian Maguire, Anne Mikkola and Andrée Sursock. Implementing and using quality assurance: Strategy and practice. A selection of papers from the 2nd European Quality Assurance Forum. European University Association. Brussels: Belgium, (2008).
[7]  Bakinz E.Baraka. Customer Satisfaction as an approach for TQM at universities with application at Misr University for Science and Technology - Egypt. Arab Journal for Quality Assurance in Higher Education -Yemen, Vol. 6, p 12, pp. 55-77, (2013).
[8]  Chaudhry, Samina; Ramay, Muhammad I. “ISO 9001(a Standard) to Develop a Robust Governance System in Higher Education Institutions. A case study of a degree awarding Institute in Pakistan”, Interdisciplinary Journal of Contemporary Research in Business. Vol. 3. Issue 2, p1456, (2011).
[9]  Egyptian Ministry of Higher Education. Minister talk to the media about the future plans of the Ministry,‏, 28-1-2015.
[10]  Hides, M.T., Davies, J., Jackson, S. Implementation ofEFQM excellence model self-assessment in the UK higher education sector-Lesson learned from other sectors. TheTQM Magazine 16 (3), 194-201, 2004.
[11]  Laila El Abbadi, Aboubakr Bouayad and Mohamed Lamrini. ISO-9001 and the Field of Higher Education: Proposal for an Update of the IWA 2 Guidelines, Quality Approaches in Higher Education Vol. 4. No. 2, (2013).
[12]  Lam, Steve Y.W.Role of Surveyors under ISO-9000 in the Construction Industry. Journal of Surveying Engineering, Vol. 128, No. 4, (2002).
[13]  Maria J. Rosa, Claudia S. Sarrico and Alberto Amaral. Implementing quality management systems in higher education institutions quality assurance and management, March. (2012).
[14]  Menna Muhammad Lutfi. Projects of Student participation in quality assurance of University in Egypt," comparative study. NO. 142, p. 100, (2013).
[15]  Milan Hutyra. Implementation of quality management system according to ISO-9001 AT VSB – Technical University of Ostrava, Journal of Management Studies 01/2010; 1(1): pp. 119-126, (2008).
[16]  Project Management Unit. Administrative process developing projects,higher education ministry, Egypt,, 18-1-2015.
[17]  Ramune Kasperaviciute. Application of ISO 9001 and EFQM excellence model within higher education institutions: Practical experiences analysis, Social Transformations in Contemporary Society. 2013 (1).Pp. 82-85, (2013).
[18]  Rania A Hamidou. A proposal model for the use of operations research methods in improvement the effectiveness of higher education programs according to total quality standards. The thought and creativity - Egypt, c 67, pp. 479-490, (2012).
[19]  Rania A Hamidou and Sayed Al Kholi. Application of prevailing a quality function as a approach to improve the quality of educational services in the graduate: a comparative study. The thought and creativity journal – Egypt. c 65, pp. 597-608,(2012).
[20]  Saeed Ali. Obstacles in the application of total quality management of higher education institutions, the Arab Journal for Quality Assurance in Higher Education, Yemen, Vol. 5. p 9.2012, pp. 84-86,(2012).
[21]  Said Ismail. The concerns of the Egyptian Education, Cairo, Dar AlkotobLibrary. (1989).
[22]  Karapetrovic S., D. Rajamani and W. Willborn. ISO-9001 Quality System: An Interpretation for the University, Int. J. Engng. Ed. Vol. 14, No. 2, p.106, (1998).
[23]  Thabet A. Edris. Obstacles of quality management and accreditation in the Egyptian public universities according to the perceptions of academic leaders: An Empirical Study. New Horizons of business studies - Egypt, Vol. 24, p 1, pp. 9-83, (2012).
[24]  The International Organization for Standardization. ISO-9000 - Quality management., 3-1-2015.
[25]  Van den Heuvel, J.; Does, R. J. M. M. and Bisgaard, S.An ISO-9001 Quality Management System in a Hospital Bureaucracy or Just Benefits? International Journal of Health Care Quality Assurance, Vol. 18. No. 5, pp. 361-369, (2005).
[26]  Wlowski, Jan M.The Quality Adaptation Model: Adaptation and Adoption of the Quality Standard ISO/IEC 19796-1 for Learning, Education, and Training. Journal of Educational Technology & Society 10.2, (2007).
[27]  Yousef Al Daoud. The application of TQM in higher education", Arab Institute for Planning, Kuwait.,22-1-2015.