American Journal of Rural Development
ISSN (Print): 2333-4762 ISSN (Online): 2333-4770 Website: Editor-in-chief: Chi-Ming Lai
Open Access
Journal Browser
American Journal of Rural Development. 2014, 2(4), 74-80
DOI: 10.12691/ajrd-2-4-3
Open AccessArticle

Implementing Total Quality Management Concepts to Land Administration System in Pakistan

Zahir Ali1, 2, , A. M. Tuladhar2, J. A. Zevenbergen2 and Muhammad Ajmal Bhatti3

1Pakistan Space and Upper Atmosphere Research Commission (SUPARCO), P.O. Box 8402, Karachi 75270, Pakistan

2Faculty of Geo-Information Science and Earth Observation (ITC), University of Twente, P.O. Box 217, 7500 AE Enschede, the Netherlands

3DCO Gilgit

Pub. Date: November 24, 2014

Cite this paper:
Zahir Ali, A. M. Tuladhar, J. A. Zevenbergen and Muhammad Ajmal Bhatti. Implementing Total Quality Management Concepts to Land Administration System in Pakistan. American Journal of Rural Development. 2014; 2(4):74-80. doi: 10.12691/ajrd-2-4-3


Evaluation and assessment of land administration system has been getting more attention over the last few years. Different assessment approaches have been tried across land administration systems at international level to assess the performance of these systems, but the attention is given to only those parameters which are common to all these systems. In some cases, legal and technical parameters are considered while institutional and organisational parameters got more attention in others. There have been a few efforts to standardise the procedures for assessing the performance of land administration systems at international level but no internationally accepted or standardised method is there to assess the quality of a standalone land administration system. There is a need to develop a framework for assessing the quality of a standalone land administration system in a country taking into account all its components and parameters as per quality requirements. The core objective of this paper is to develop a framework for applying the concepts of total quality management to land administration system. The case of land administration system in Pakistan is presented and discussed in this paper. The quality improvement guidelines are then developed within the broad context of total quality management for improving the quality of land administration system in Pakistan, which was presupposed as deteriorated.

land administration system quality assessment total quality management

Creative CommonsThis work is licensed under a Creative Commons Attribution 4.0 International License. To view a copy of this license, visit


[1]  Ali, Zahir and Nasir, Abdul. (2010a) Land Administration System in Pakistan-Current Situation and Stakeholders’ Perception. FIG Congress 2010: Facing the Challenges-Building the Capacity, 11-16 April, Sydney, Australia.
[2]  Ali, Zahir and Nasir, Abdul. (2010b) Land administration: Reliability is the need of the hour. GIS Development-The Global Geospatial Magazine, Noida, India. 14 (5). pp. 30-32.
[3]  Ali, Zahir, Tuladhar, A. M. and Zevenbergen, J. A. (2010) Developing a Framework for Improving the Quality of a Deteriorated Land Administration System Based on an Exploratory Case Study in Pakistan. Nordic Journal of Surveying and Real Estate Research, Vol. 7 (1), pp. 30-57.
[4]  Ali, Zahir, Tuladhar, Arbind and Zevenbergen, Jaap. (2012) An integrated approach for updating cadastral maps in Pakistan using satellite remote sensing data. International Journal of Applied Earth Observation and Geoinformation, Vol. 18 (August2012), pp. 386-398.
[5]  Ali, Zahir, Zevenbergen, Jaap and Tuladhar, Arbind. (2013) Quality assessment of the land administration system in Pakistan. Journal of Spatial Science, Vol. 58 (1), pp. 119-146.
[6]  Bilich, Feruccio and Neto, Annibal Affonso. (2000) Total quality management: quality macrofunction model for banks. Total Quality Management, Vol. 11 (1), pp. 5-15.
[7]  Burns, Tony, Grant, C., Nettle, K., Brits, A. and Dalrymple, K. (2007) Land Administration Reform: Indicators of Success and Future Challenges. Agriculture and Rural Development Discussion Paper 37, Land Equity International Pty Ltd, Wollongong, Australia.
[8]  Chandrupatla, Tirupathi R. (2009) Quality and Reliability in Engineering, Cambridge University Press. p. 326
[9]  Cooper, J. and Fisher, M. (2002) Software Acquisition Capability Maturity Model (SA-CMM), Carnegie Mellon University, PA: Software Engineering Institute, Pittsburgh.
[10]  Crow, Kenneth. (2002) Customer Focused Development with QFD. DRM Associates. (16 August 2010).
[11]  Das Mulm, Abhiman. (2009) Quality Concepts.
[12]  FGDC. (1994) Content Standards for Digital Geospatial Metadata(FGDC-STD-001-1998), Federal Geographic Data Committee, Washington, D.C.
[13]  FIG. (2005) Innovative IT for Land Administration, FIG Commission 7, Symposium on Innovative Technology for Land Administration, Madison, Wisconsin, USA.
[14]  FIG. (2010a) Institutional and Organisational Development: A Guide for Managers, FIG Publication; 47, International Federation of Surveyors (FIG), Copenhagen, Denmark. p. 36.
[15]  FIG. (2010b) Land Governance in Support of The Millennium Development Goals, FIG Publication; 45, The International Federation of Surveyors (FIG), Copenhagen, Denmark. p. 39.
[16]  Lakakis, K., Savvaidis, P. and Ifadis, I. (2000) The implementation of Quality Assurance in the Hellenic National Cadastral Projects. Athens-2000 Workshop of FIG-Com 3 “Spatial Information Management-Experiences and Visions for the 21st Century”, 4-7 October, Athens, Greece.
[17]  Oakland, J.S. (1993) Total Quality Management: The Route to Improving Performance. Second Edition, Oxford, Butterworth-Heinemann.
[18]  Oschman, J. J. (2004) A Framework for the Implementation of Total Quality Management in the South African Air Force. Department of Public Administration and Management, PhD Thesis, p. 575, University Of South Africa, Pretoria, Gauteng.
[19]  Radwan, M. Mostafa, Onchaga, Richard and Morales, Javier. (2001) A structural approach to the management and optimization of geo-information processes. 41, European Organization for Experimental Photogrammetric Research (OEEPE), Frankfurt am Main, Geodäsie, Bundesamt für Kartographie und.
[20]  Schonberger, Richard. (1990) Building a chain of customers: linking business function to create a world-class company, The Free Press, New York. p. 349.
[21]  Sedunary, Mervyn E. (1993) A strategic approach to land information management. Computers, Environment and Urban Systems, Vol. 17 (3), pp. 243-251.
[22]  Stanek, H. and Frank, A. U. (1993) Data Quality-Necessary Complement for GIS Based Decision Making. 25th International Symposium: Remote Sensing and Global Environment Change, Graz, Austria.
[23]  Steudler, Daniel. (2006) Swiss cadastral core data model-experiences of the last 15 years. Computers, Environment and Urban Systems, Vol. 30 (5), pp. 600-613.
[24]  Tuladhar, A. M. (2005) Innovative use of remote sensing images for pro poor land management. Secure land tenure: new legal frameworks and tools in Asia and the Pacific, Bangkok, Thailand, International Federation of Surveyors (FIG).
[25]  Tuladhar, A.M., Krishna Raj, B.C. and Budhathoki, Nama Raj. (2002) Towards strategic planning for building land information system LIS in Nepal. 23rd Asian Conference on Remote Sensing, ACRS 2002, 25-29 November, Kathmandu, Asian Association on Remote Sensing (AARS); Survey Department HMG.
[26]  UN-HABITAT. (2003) Handbook on best practices, security of tenure and access to land: implementation of the Habitat agenda, UN-HABITAT, Nairobi. p. 116.
[27]  USAID. (2005) Land and Conflict-A Toolkit for Intervention, US Agency for International Development (USAID), Washington, DC. p. 41.
[28]  van der Molen, Paul. (2006) Unconventional approaches to land administration: the need for an international research agenda. 5th FIG regional conference for Africa: promoting land administration and good governance, 8-11 March, Accra, Ghana.
[29]  van Oosterom, Peter, Lemmen, Christiaan, Ingvarsson, Tryggvi, van der Molen, Paul, Ploeger, Hendrik, Quak, Wilko, Stoter, Jantien and Zevenbergen, Jaap. (2006) The core cadastral domain model. Computers, Environment and Urban Systems, Vol. 30 (5), pp. 627-660.
[30]  Williamson, Ian. P. (2001) Land administration best practice providing the infrastructure for land policy implementation. Land Use Policy, Vol. 18 (4), pp. 297-307.