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American Journal of Medical Sciences and Medicine. 2021, 9(2), 43-47
DOI: 10.12691/ajmsm-9-2-2
Open AccessArticle

Public Perception Regarding Practice, and Barriers towards Pharmacist Counseling in the Community Pharmacy

Suleiman Ibrahim Sharif1, and Esra Moustafa Mohamed1

1Department of Pharmacy Practice and Pharmacotherapeutics, College of Pharmacy, University of Sharjah- Sharjah-United Arab Emirates

Pub. Date: April 14, 2021

Cite this paper:
Suleiman Ibrahim Sharif and Esra Moustafa Mohamed. Public Perception Regarding Practice, and Barriers towards Pharmacist Counseling in the Community Pharmacy. American Journal of Medical Sciences and Medicine. 2021; 9(2):43-47. doi: 10.12691/ajmsm-9-2-2


Background: The role of the pharmacist includes an effective informative counseling with the patient. Pharmacists should practice delivery of patient-centered services and patients should know their rights for proper counseling. Objectives: To assess patient’s perception and attitude towards counseling in the community pharmacy. Methods: The cross sectional study employed an anonymous questionnaire with closed ended questions, written in English and Arabic and posted online. Results: Only 362 participants responded within the specified period. The majority (314, 86.7%) of participants were females, age range of 17-24 years (238, 66%), Arabs (354, 98%), and single (234, 64.6%). Participant’s visits to the pharmacy were 2-4 times (120, 33.1%) and > 10 times (107, 29.6%) annually. The main reason of these visits was to obtain medications (248, 68.5%). Large number of participants ask about the dose (278, 77%) and frequency of administration and duration of use (238, 65.7%), while only 91 (25.1%) of participants ask about side effects. Surprisingly, 182 (50.3%) of the participants admitted not asking about side effects. Reasons of participants not asking for information include getting these from the prescribing physician (204, 56.4%) and having earlier experience (175, 48.3%) with the medication. Sources of information were mainly the physician (262, 72.4%) followed by the pharmacist (220, 60.8%). Participants who consult a physician when feeling ill comprised 146 (40.3%) and a few consult the pharmacist (64, 17.7%). Conclusion: In UAE, the usual practice in most community pharmacies is product- rather than patient-centered and such a perception negatively influences patient’s satisfaction with community pharmacy services.

public perception practice counseling community pharmacy

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