American Journal of Clinical Medicine Research
ISSN (Print): 2328-4005 ISSN (Online): 2328-403X Website: http://www.sciepub.com/journal/ajcmr Editor-in-chief: Dario Galante
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American Journal of Clinical Medicine Research. 2020, 8(2), 37-42
DOI: 10.12691/ajcmr-8-2-3
Open AccessArticle

Factors Influencing Healthcare Professionals’ Performance during Hajj Season of 2019 in Al-Madinah

Sabha Theeb Saud Al-Hajri1, , Kawther Alkaseer1, Ahmed Al-Shehri1, Hend Mansour Alqaidi Al-Harbi1, Hanady Saad Awaad bin Taleb1, Abdullaziz Jaber Al-Shehri2, Asrar Jan2, Bayan Mohamed Kheder3, Suzan Talal Al-Juhani4, Sara Mesha`al Al-Mutairi5, Naser Awad Al-Harthi6, Ebrahim Ahmed Khair Allah2, Hytham Jameel Altaib7, Thoraya Ali Al-Zahrani2, Amani Mohamed Al-Qurashi1 and Salah Mohamed El Sayed8

1Nursing administration, Directorate of Health, Al-Madinah al-Munawara, Saudi Arabia

2Pharmacy administration, Directorate of Health, Al-Madinah al-Munawara, Saudi Arabia

3Laboratory sector, Directorate of Health, Al-Madinah al-Munawara, Saudi Arabia

4Director of the Infection Control Department, Al Amal Hospital, Directorate of Health, Al-Madinah al-Munawara, Saudi Arabia

5Family Medicine Consultant, Directorate of Health, Al-Madinah al-Munawara, Saudi Arabia

6Assistant of the General Director of Health Affairs for Patients’ Services, Directorate of Health, Al-Madinah al-Munawara, Saudi Arabia

7Assistant of the General Director of Health Affairs for Planning and Organizational Transformation, Directorate of Health, Al-Madinah al-Munawara, Saudi Arabia

8Department of Clinical Biochemistry and Molecular Medicine, Taibah Faculty of Medicine, Taibah University, Al-Madinah Al-Munawara, Saudi Arabia

Pub. Date: July 27, 2020

Cite this paper:
Sabha Theeb Saud Al-Hajri, Kawther Alkaseer, Ahmed Al-Shehri, Hend Mansour Alqaidi Al-Harbi, Hanady Saad Awaad bin Taleb, Abdullaziz Jaber Al-Shehri, Asrar Jan, Bayan Mohamed Kheder, Suzan Talal Al-Juhani, Sara Mesha`al Al-Mutairi, Naser Awad Al-Harthi, Ebrahim Ahmed Khair Allah, Hytham Jameel Altaib, Thoraya Ali Al-Zahrani, Amani Mohamed Al-Qurashi and Salah Mohamed El Sayed. Factors Influencing Healthcare Professionals’ Performance during Hajj Season of 2019 in Al-Madinah. American Journal of Clinical Medicine Research. 2020; 8(2):37-42. doi: 10.12691/ajcmr-8-2-3

Abstract

Background: Pilgrimage (Hajj) is the largest religious gathering worldwide performed yearly in Saudi Arabia. Saudi health authorities have extensive experience in providing a high health care standard to all visitors. Saudi experience successfully developed and is increasing year after year. This study was conducted to assess factors influencing healthcare professionals’ performance during Hajj season. Objective: To determine factors influencing the performance of healthcare professionals’ providing health services to the pilgrims in four major hospitals and two health care centres in Al-Madinah Al-Munawara, Saudi Arabia, focusing on the impact of job satisfaction, organizational commitment and personal characteristics. Methods: A cross-sectional study was conducted using the Minnesota Job Satisfaction Questionnaire (MJSQ) and Organizational Commitment Questionnaire (OCQ) to survey 752 healthcare professionals. Results: The response rate for this study was 71% (n=536). Male health workers (44.4%, n=238) were more satisfied than females (65.6%, n= 298) (p<0.001). There was no evidence for a significant difference between males and females (p=0.094) concerning organizational commitment. Regarding the level of occupation in job satisfaction, this study showed a significant difference between nurses and respiratory therapists (highly satisfied) (p<0.001). Low job satisfaction among nurses is a bad indicator that needs focusing on its real causes. There was no evidence for a significant difference between males and females for organizational commitment (p<0.094). There was a significant difference between different age levels as regard organizational commitment (p<0.000). People having more than 42 years significantly differ from all other age groups There was a significant difference (p<0.000) between different levels of marital status for organizational commitment but there was no significant difference between different levels of marital status for job satisfaction (p=0.192). There was a significant difference between different levels of occupational job satisfaction. There was a significant difference between different levels of experience in job satisfaction (p=0.008). The higher the experience period, the higher the job satisfaction. Conclusion: This study offers an overview for the way the hospitals of ministry of health (MOH) are managed and for its policies regarding several aspects of human resources to improve the use of healthcare manpower in future Hajj seasons.

Keywords:
professionals’ performance Saudi Arabia vision 2030 job satisfaction organizational commitment health manpower

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