American Journal of Civil Engineering and Architecture
ISSN (Print): 2328-398X ISSN (Online): 2328-3998 Website: Editor-in-chief: Dr. Mohammad Arif Kamal
Open Access
Journal Browser
American Journal of Civil Engineering and Architecture. 2014, 2(6), 186-196
DOI: 10.12691/ajcea-2-6-2
Open AccessArticle

Reducing Construction Disputes through Effective Claims Management

Hossam H. Mohamed1, Ahmed H. Ibrahim1 and Asmaa A. Soliman1,

1Construction Engineering & Utilities Department, Zagazig University, Zagazig, Egypt

Pub. Date: December 09, 2014

Cite this paper:
Hossam H. Mohamed, Ahmed H. Ibrahim and Asmaa A. Soliman. Reducing Construction Disputes through Effective Claims Management. American Journal of Civil Engineering and Architecture. 2014; 2(6):186-196. doi: 10.12691/ajcea-2-6-2


Reducing construction disputes appears to be the main goal for many researchers in the last decay. Each of them has attempted to clearly identify the expected causes of disputes. Construction claims can be considered as a main source of disputes. This paper aims to identify the most important causes that converting construction claims into disputes. A proposed system that can help to avoid converting construction claims into disputes was provided. Factors that causing disputable claims were identified through four stages. The first stage 140 factors that causing disputable claims were collected from international literature. The second stage a brainstorming was used to reduce the number of these factors and get the most common factors causing disputable claims. Hence 31 factors were only considered. These factors were divided into three major categories: behavioral, contractual and operational matters. Through third stage, the thirty one factors were subjected to a further survey to identify their importance index (relative significance). One hundred and two interviews were conducted and their results are employed to develop an importance index score for these disputable claims causes. Furthermore, the thirty one disputable claims causes were then ranked according to their relative importance. The fourth stage, The 80/20 rule applied to the causes identified to get the eight most important causes that represented about 25% of the causes. The most important eight factors were considered as the factors that converting claims into disputes which identified as follows: 1) delay interim payment from client, 2) qualification of team work, 3) extension of time, 4) incomplete drawings and specification, 5) Poorly written contracts clauses, 6) change orders, 7) cooperation and communication nature among project team, 8) late supply of equipment and materials. A proposed system for avoiding converting claims into disputes was presented. Furthermore, a checklist was designed during construction stage and four actual case studies were considered and discussed.

causes of disputes disputable claims management

Creative CommonsThis work is licensed under a Creative Commons Attribution 4.0 International License. To view a copy of this license, visit


[1]  Alkass, S., Mazerolle, M. and Harris, F., “Construction delay analysis techniques. “, Journal of ConstructionManagement and Economic, Vol. 14, March 1995, pp 375-394.
[2]  Charehzehi, A. and Ahankoob, A, “The use of analytical approach for the selection of dispute resolution”. Department of Structure and Materials, Faculty of Civil Engineering, University of Teknologi Malaysia (UTM), Johor Bahru, Johor, Malaysia, 2013.
[3]  Easterby-Smith, M., Thorpe, R. and lowe, A, “ Management research: a introduction “, SAGE publications Ltd, 2002.
[4]  El-Mesteckawi, L, “Managing construction disputes in Egypt”, M.Sc. Thesis, Cairo University, Egypt, 2007.
[5]  EL-Touny, A., “Estimating contingency cost for highway construction projects”. M.Sc.Thesis, Zagazig University. Egypt, 2014.
[6]  El-Wakel, E., “Developing computerized construction claims decision support system to raie ability of construction management team against claims”. M.Sc.Thesis, Zagazig University, Egypt, 2006.
[7]  Fakhr El-Deen, Sh., “Efficiency of construction claim management process. M.Sc. Thesis, Arab Academy for Science Technology and Maritime Transportation, Egypt, 2012.
[8]  Gebken, R., “Quantification of transactional dispute resolution costs for the U.S. construction industry”, PHD, thesis, The University of Texas at Austin, 2006.
[9]  Ibrahim, M., “Estimating minimum acceptable construction claim amounts in negotiation process.” M.Sc.Thesis, Cairo University, 2007.
[10]  Kumaraswamy, M., “Conflicts, claims and disputes”, Journal of Engineering, Construction and Architectural Management”, 4(2), 1997, pp.95-111.
[11]  Tochaiwat, K. and Chovichien, V., “Problems of clients’ construction claim management in Thailand”. Department of Civil Engineering, Chulalongkorn University, Bangkok, Thailand, 2007.
[12]  Ren, Z., Anumba, C. and Ugwu, O., “Towards a multi-agent system for construction claims negotiation”, Department of Civil & Building Engineering, University of Loughborough, Loughborough, UK, 2000.
[13]  Soliman, A.A. (Incomplete), “Effective claims management to reduce risks of construction disputes”. M.Sc.Thesis, Zagazig University, Egypt.